{"id":617,"date":"2025-10-22T15:35:20","date_gmt":"2025-10-22T15:35:20","guid":{"rendered":"https:\/\/hiveyyc.ca\/staging\/?page_id=617"},"modified":"2025-10-22T15:59:59","modified_gmt":"2025-10-22T15:59:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/hiveyyc.ca\/staging\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;none&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221; uncode_shortcode_id=&#8221;569050&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; uncode_shortcode_id=&#8221;187373&#8243;][vc_single_image media=&#8221;639&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;446682&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-122144&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;119027&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;159906&#8243;][vc_row_inner][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;130052&#8243; column_width_pixel=&#8221;1275&#8243;][vc_custom_heading text_color=&#8221;color-146269&#8243; css_animation=&#8221;top-t-bottom&#8221; uncode_shortcode_id=&#8221;204537&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span class=\"pink\">Ready to apply for a suite at Hive in Sunnyside?<\/span><br \/>\nHere are a few helpful tips to make your rental process as easy as possible.[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243;][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; content_border=&#8221;yes&#8221; title_padding=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; active_txt_color=&#8221;color-146269&#8243; titles_font=&#8221;font-dmsans&#8221; titles_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;774382&#8243; active_txt_color_type=&#8221;uncode-palette&#8221; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Are you currently employed and living in Canada?&#8221; tab_id=&#8221;1761146797-1-74&#8243;][vc_column_text uncode_shortcode_id=&#8221;107008&#8243;]Great, then you can <a href=\"https:\/\/hiveyyc.securecafe.com\/onlineleasing\/hive-at-sunnyside\/guestlogin.aspx?PropLeadSource_1772110=portal&amp;_yTrackUser=MzYwODc5OTU4NyMxMTQ3Njk4NTU1-25zPIi%252f5EUI%253d&amp;_yTrackVisit=NjE2NDU3OTEwOCMxNTkzNDg3NjE5-08xHNHyL7cU%253d&amp;_yTrackReqDT=26311520252210&amp;_gl=1*1vo3db0*_gcl_au*MTY3OTA2Mzg0MC4xNzU0NTg5NDY3*_ga*MjA5MjQ0ODMwLjE3NDM3MjExMTk.*_ga_FPVPRCKQN2*czE3NjExNDcwNDQkbzIzJGcxJHQxNzYxMTQ3MDg1JGoxOSRsMCRoMTExNDM4MTE2NQ..*_ga_Z6C1YCZCZH*czE3NjExNDcwNDUkbzIzJGcxJHQxNzYxMTQ3MDg1JGoyMCRsMCRoMA..*_ga_FLK5J6Y89X*czE3NjExNDcwNDUkbzIzJGcxJHQxNzYxMTQ3MDg1JGoyMCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\">apply now<\/a>. Your application can be done online and should take less than ten minutes to complete. You will need to set up an account in RentCafe, provide a government-issued identification (i.e. Passport or Driver\u2019s License) and employment information that may include a copy of a recent pay stub or an employment letter. There is no fee ($0) to apply.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Are you a newcomer to Canada?&#8221; tab_id=&#8221;1761146797-2-99&#8243;][vc_column_text uncode_shortcode_id=&#8221;113796&#8243;]Many newcomers to Canada do not yet have local employment, bank account or a social insurance number. That\u2019s ok! Newcomers are welcome to apply, please <a href=\"https:\/\/hiveyyc.ca\/staging\/contact\/\">contact us<\/a> and a member of our Leasing Team will be happy to assist you. You will need to provide government-issued identification (i.e. Passport), current bank account information and may be asked to pre-pay rent. In some cases, applicants may also benefit from having a \u201cguarantor\u201d to assure rent can be paid for the duration of the lease. There is no fee ($0) to apply.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;80&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;637&#8243; back_position=&#8221;center center&#8221; parallax=&#8221;yes&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;454914&#8243; row_height_pixel=&#8221;300&#8243;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-698161&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;515161&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;159906&#8243;][vc_row_inner][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;130052&#8243; column_width_pixel=&#8221;1275&#8243;][vc_custom_heading text_color=&#8221;color-146269&#8243; css_animation=&#8221;top-t-bottom&#8221; uncode_shortcode_id=&#8221;210891&#8243; text_color_type=&#8221;uncode-palette&#8221;]What Happens After You Apply?[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243;][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; content_border=&#8221;yes&#8221; title_padding=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; active_txt_color=&#8221;color-146269&#8243; titles_font=&#8221;font-dmsans&#8221; titles_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;158733&#8243; active_txt_color_type=&#8221;uncode-palette&#8221; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Expect a Response in 12 \u2013 48 hours&#8221; tab_id=&#8221;1761146797-1-743&#8243;][vc_column_text uncode_shortcode_id=&#8221;469068&#8243;]Our team will review your application as quickly as possible. A member of our Leasing Team will contact you to confirm details and review any missing information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Take a Tour&#8221; tab_id=&#8221;1761146797-2-999&#8243;][vc_column_text uncode_shortcode_id=&#8221;708955&#8243;]Personal tours can be done with a Leasing Specialist in person or virtually through FaceTime. Please visit\u00a0<a href=\"https:\/\/www.hiveyyc.com\/contactus\/\">hiveyyc.com<\/a>\u00a0and start an application (including setting up a RentCafe profile if you do not already have one). Then, you will receive a link to a calendar where you can book a tour at a time that works best for you.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Complete Identity Verification and Credit Check&#8221; tab_id=&#8221;1761146797-2-9997&#8243;][vc_column_text uncode_shortcode_id=&#8221;683011&#8243;]Once your application is pre-approved by a Leasing Specialist an identity and credit check will be processed. There is no fee ($0) for this step. Once those checks are complete, a Lease Agreement will be sent to you via your Rent Caf\u00e9 account for your review and signature.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Pay Your Security Deposit&#8221; tab_id=&#8221;1761146797-2-99975&#8243;][vc_column_text uncode_shortcode_id=&#8221;112789&#8243;]You will be asked to pay a security (damage) deposit after your application is approved. You can pay your deposit through your Rent Caf\u00e9 account.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Provide Pet Information&#8221; tab_id=&#8221;1761146797-2-999756&#8243;][vc_column_text uncode_shortcode_id=&#8221;222638&#8243;]If you are bringing a pet to Hive, you will be asked to review and sign the pet agreement, provide proof of your pet\u2019s vaccination, service animal status (if applicable) and spay\/neuter documents. We may also want to meet your pet to ensure they are well-suited to life at Hive.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Obtain Tenant Insurance&#8221; tab_id=&#8221;1761146797-2-9997561&#8243;][vc_column_text uncode_shortcode_id=&#8221;517572&#8243;]All residents must provide proof of $1,000,000 personal liability insurance before moving into Hive. Please advise your Leasing Specialist once you have set up your services and be ready to show a copy of your insurance certificate. Consider using\u00a0<a href=\"https:\/\/www.squareone.ca\/equium-group?offer_code=EQUIUM\" target=\"_blank\" rel=\"noopener\">https:\/\/www.squareone.ca\/equium-group?offer_code=EQUIUM<\/a>\u00a0or any provider of your choice.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Set Up Your Water, Electricity Services and Internet Services&#8221; tab_id=&#8221;1761146797-2-99975617&#8243;][vc_column_text uncode_shortcode_id=&#8221;202723&#8243;]To set up water service to your rental suite, contact\u00a0<a href=\"https:\/\/www.metergysolutions.com\/\" target=\"_blank\" rel=\"noopener\">Metergy<\/a>. For electricity service, sign-up with\u00a0<a href=\"https:\/\/www1.enmax.com\/\" target=\"_blank\" rel=\"noopener\">Enmax<\/a>. Please advise your Leasing Specialist once you have set up your services.<\/p>\n<p>Consider choosing a fixed-rate plan. Ask your energy provider for more information and stay informed about your energy choices by visiting the Utilities Consumer Advocate website at\u00a0<a href=\"https:\/\/ucahelps.alberta.ca\/retailers.aspx\" target=\"_blank\" rel=\"noopener\">https:\/\/ucahelps.alberta.ca\/retailers.aspx<\/a>.<\/p>\n<p>Your suite may be eligible for discounted internet service through\u00a0<a href=\"https:\/\/www.telus.com\/\" target=\"_blank\" rel=\"noopener\">Telus<\/a>. Be sure to ask your Leasing Specialist for a discount code, if applicable.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;80&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;638&#8243; back_position=&#8221;center center&#8221; parallax=&#8221;yes&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;202807&#8243; row_height_pixel=&#8221;300&#8243;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;7&#8243; bottom_padding=&#8221;7&#8243; back_color=&#8221;color-556857&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;563245&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;242850&#8243;][vc_row_inner][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;264069&#8243; column_width_pixel=&#8221;1275&#8243;][vc_custom_heading text_color=&#8221;color-122144&#8243; css_animation=&#8221;top-t-bottom&#8221; uncode_shortcode_id=&#8221;418586&#8243; text_color_type=&#8221;uncode-palette&#8221;]What Happens When I Move-In?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;138990&#8243;]Our Leasing Team and on-site professional Property Managers are here for you each step of the way. We will support you with a smooth move-in process, including arranging for an elevator, completing a move-in inspection with you, reviewing how your in-suite appliances work and answering any questions.<\/p>\n<p>We can\u2019t wait to welcome you to Hive![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;none&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-617","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/pages\/617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/comments?post=617"}],"version-history":[{"count":17,"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/pages\/617\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/pages\/617\/revisions\/645"}],"wp:attachment":[{"href":"https:\/\/hiveyyc.ca\/staging\/wp-json\/wp\/v2\/media?parent=617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}